It seems that we must update our phones, computers and now even your car, if you own a Tesla, every other day. Microsoft is even mothballing IE(Internet Explorer) because the browser does not support most of the new web protocols – driven in the main by Google, for another blog.
The OS needs updating to support security upgrades and patches as we are on the never ending battle for data security and privacy, although it would seem the likes of Facebook and Google have little disregard for this based on the recent news on how they were exploitingan Apple loophole for developers. I digress.
All organisations are going through some form of Digital Transformation – although, according to Matt Meckes– you know when an organisation has truly embraced digital, they will stop putting digital in-front of everything – who knows, maybe we will reach that point with social selling. If you do not update the OS on your systems, they start to slow down, become vulnerable to security threats and cannot work with the latest app. As a user, the user experience declines to the point that either you throw it out of the window in frustration (which seems a little harsh as you should have updated it in the first place) or you go and get a new device.
Let’s consider that your organisation is the device. iPhone, Android, MacBook, Surface Pro – whatever you choose to imagine. You invest in new “apps” with the best intention of giving your clients and/or future clients a better user experience. This could be a new website, marketing automation platform, front end User Interface (UI) – you may even invest in an actual app to be part of that front-end UI.
You will invest in new “apps” to give your employees a better internal “experience”. This could be a collaboration platform such as Teams, Slack or Jive. This may well be a new CRM system. This may even be moving your staff from BlackBerry to Smartphone.
Now consider this, a lot, if not all this new technology will require the most up to date OS to get the best out of it, or for even for it to work full stop. This is where most organisations are failing. They are not updating their own operating systems to support the new technology.
I am referring to their people. If you just deploy a new technology into your business, without consideration to the people and what version their OS is, it may well crash. Humans are the most complex OS on the planet, yet at times, we seem to treat them with little respect that they deserve. More importantly, this is not an overnight fix or update.
This takes time, talking, listening, understanding – getting under the psychology of where the business is at – I urge you to read Carol Dweck and her book Mindset, this is how Satya Nadella has changed the OS of Microsoft. There is no reason why you cannot do the same – you may have a few updates to work through before you get to the most current version of OS you need.
The challenge is keeping it up to date.
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