By Daryn Mason | @CxDaryn Black Christmas is the period that starts when the big UK retail brands decide to launch their Christmas TV campaigns and ends on Black Friday (or Cyber Monday if you have any cash left!). You’ve never heard the term ‘Black Christmas’? That’s because I’ve just named it. So now it’s a...
By Andrew Ford | @AndrewFordUK Artificial intelligence is the next strong phase of technology innovation around the world. It has generated momentum in startups and established businesses, as the gold-rush across a number of sectors continues. AI will have a huge impact on a number of industries, such as health, education, transport, energy. The list...
This week, our Customer Experience expert Daryn Mason looks at the challenges for businesses meeting the needs of customers as societies and technologies evolve. Today he looks to the past and finds lessons for the present day. Over 2,500 years ago a prolific Chinese military strategist, Sun Tzu, wrote The Art of War. This became...
Customer experience is fundamental to the success of any client and consumer facing business. Our expert, Daryn Mason, introduces himself along with the key challenges facing organisations today. Tell us a little about yourself and your background I’m passionate about customer experience (CX). I speak, write and advise on all aspects of the subject from...
Welcome to our new Digital Strategy Expert, Andrew Ford (@AndrewFordUK). In this profile he talks about his background, the good and bad of digital strategy deployments and the best advice he received along the way Tell us a little about yourself and your background I have always been curious about new ways to drive human...
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Copyright by BoldThemes. All rights reserved.
