I purchased an Amazon Echo for Christmas and we have got used to Alexia being part of the home. From switching the kettle on to shopping lists, Alexia is helping us with some of the chores.
AI is already upon us and while some people will go into denial, the best-in-class companies are already planning (they may not be implementing) but are getting the building blocks in place.
Artificial Intelligence isn’t new, just watch the film “The Imitation Game” on Alan Turing with Benedict Cumberbatch and you will see and hear about the embryo of AI, In fact, some people would say that cracking the Enigma code help win the second word war.
Will I lose my job to AI?
I grew up in a time before computers, where if I wanted to write a blog like this, I would have written with pen onto paper and handed it to a typing pool. Typing pools have long gone, but the people trained to do something else.
So will you lose your job? If you assume that no job is life and you take an attitude to be the best in what you do, then you should be controlling not being controlled by the machines. Recent research from PWC bears this out.
The sectors where PWC think there forecast where there will be the most impact of AI.
That’s a forecast, what about people who are actually doing it?
How Companies are already using AI
In the article “How Companies are already using AI” published by the Harvard Business Review
The author, Satya Ramaswamy linkedin.com/in/satyaramaswamy presents this diagram of uses for AI already in place.
He also has some excellent advice on how to start an AI projects, such as
- Prove AI out on projects that can have an impact on cost savings or profit / revenue increase.
- Look for “more for less”, how can you make more products, or get more from people at less cost.
- Start in the back office. I’m guessing if you are experimenting with AI, trying with your own staff allows you to make mistakes. It is often too easy to start using it with customer experience without realising the impact it might make if you fail on social media.
If we think about customer experience, we all wants shorter wait times, more personalisation, fast answers to questions and usually (for me anyway) at 8:00 PM in the evening on a Sunday when a cal centre isn’t open. Should companies just dive into AI?
But What’s the Plan Guys?
This all very good advice, but before we dive into anything, first we need a strategy and everybody on the board / C-Level need to buy into it.
Here at DLA http://www.social-experts.net/ we offer a strategic programme which has been developed to provide crucial structure and direction for an organisation’s AI plans.
- First it is key to align key stakeholders behind a shared vision and direction – providing a mandate for action rather than just conversations. Do Manufacturing and Marketing know why this is happening are there any synergies?
- A clear actionable list of challenges and barriers which will need to be overcome to successfully implement within the organisation, such as:- skills gaps, regulatory issue, HR policies, software and technical, governance concerns and safety.
- An agreed articulated board wide AI vision
- Measures – A bench mark of where you are now and where you want to get to, that includes an indication of what KPIs and indicators are appropriate
- Realistic expectations of what AI can do, how long will it take, what commitment will be required, resources, money, time and payback and a list of quick-wins & low hanging fruit
There can be too many “special projects” and money wasted. AI offers companies a strategic imperative and AI projects should be run strategically, tracked and measured. You may of course want to experiment, but let’s agree that and share the learning.
If you want more information on AI then give us a call.
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