In the book “The Future of The Professions” father and son writing team, Richard Susskind and Daniel Susskind comment on how the internet has changed so many things.
In the past, if we needed knowledge we went to “gatekeepers” of this knowledge. Want to know about Law, you go to a lawyer, want to learn how to read, you went to a teacher, want to learn Yoga, you went to a Yoga class.
Not anymore, now you can get some (not all) the knowledge from the internet. For example if as a small business you need a NDA (non-disclosure agreement) you can get one for free off the internet. In fact, searching on the internet there are many resources that in the past we would have have to paid for, but are now available for free.
I wrote previously about the Disruption in the medical profession, when parents faced with a dying son they took to the Internet. They disagreed with their doctors and took the child to a different country for treatment. There was uproar amongst, doctors. How dare people disagree with them and how dare people use the internet. A child that was going to have their machine switched off as subsequently recovered.
As for Yoga, there is an app for that.
While I know there are many professions where “we play golf with the the CEO” remains the central plank of the business and the relationships. But I think we can conclude that the internet and mobile phones are not going away. In fact I think we can conclude that in fact the change will get faster.
Susskind and Susskind say “Our professions are creaking – they are increasingly unaffordable and inaccessible, and suffer from numerous other defects besides. Change is long overdue”
But, of course, your industry is different!
I can already hear you say, “yes, but…”
Technology has two implications here, one it replaces humans and two, less expert humans beings are able to perform at the level of the specialists.
Susskind and Susskind talk about 8 concerns which are often voiced:-
- The loss of trustworthy organisations. How do we protect ourselves from Quacks?
- Loss of the moral character of the professions. If the market sweeps away the professions are we OK being abandoned to market forces?
- Losing the old way of doing things.
- Uneasiness to the lack of the personal touch. Do we lose face-to-face interaction?
- Will machines and automation be empathetic?
- Will meaningful work be left for people to do?
- Automation will stop people training so will cut our next generation of experts.
- What about tomorrow? What is current training them to become?
Of course, whenever there is change, people will resist. Let’s not forget the quote “change is best, when it happens to others”.
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