By Andrew Ford | @AndrewFordUK My mother’s passion for mathematics has always been to the fore, and she has had great pleasure in teaching maths to students, during her career as a teacher, and discusses its incredible impact on any number of walks of life. This has influenced my own interest in putting statistics, data...
Customer experience is fundamental to the success of any client and consumer facing business. Our expert, Daryn Mason, introduces himself along with the key challenges facing organisations today. Tell us a little about yourself and your background I’m passionate about customer experience (CX). I speak, write and advise on all aspects of the subject from...
This week, our Customer Experience expert Daryn Mason looks at the challenges for businesses meeting the needs of customers as societies and technologies evolve. Today he looks to the past and finds lessons for the present day. Over 2,500 years ago a prolific Chinese military strategist, Sun Tzu, wrote The Art of War. This became...
This week our customer experience expert, Daryn Mason, looks at the challenges facing businesses as they adapt to new business and consumer behaviours. Today he looks at how Uber has a lesson for all organisations trying to align their goals with core customer needs. I admit it. I’m addicted to Uber. From a customer experience...
By Dan Purvis | @DanPurvis Business investment in social media is growing. In the U.S. alone social media spending is expected to increase to $17.34bn in 2019 , indicative of the value social can bring to business. However, once you have invested in social media management, you’ll want palpable and tangible results. This article will...
By Richard Doyle | @Deverons1 In many subjects, we in North America are very myopic. We see ourselves as being on the leading edge of various technologies. And while it may be true that we are on the leading edge sometimes, our ability to lead by adopting new approaches is often lacking. Socials selling is...
By Richard Doyle | @Deverons1 I was recently engaged by a client to develop their customer base. They manufactured a product that needed to be sold through non-traditional channels of business. Although it has been years since I have actually had to develop a virgin customer base, I thought no problem, I will use the...
By Richard Doyle | @Deverons1 “Richard, not everything is black and white!” Those are the words from a great mentor of mine, Jim Wallace. At the time and over the years, they have served me well. He was the President at S. J. Johnson Canada and I was the Director of Sales. Our discussion was about...
By Andrew Ford | @AndrewFordUK Artificial intelligence is the next strong phase of technology innovation around the world. It has generated momentum in startups and established businesses, as the gold-rush across a number of sectors continues. AI will have a huge impact on a number of industries, such as health, education, transport, energy. The list...
By Daryn Mason | @CxDaryn Black Christmas is the period that starts when the big UK retail brands decide to launch their Christmas TV campaigns and ends on Black Friday (or Cyber Monday if you have any cash left!). You’ve never heard the term ‘Black Christmas’? That’s because I’ve just named it. So now it’s a...
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Copyright by BoldThemes. All rights reserved.
